Camper rental terms and conditions | Croatia Camper | Campervan And Motorhome Rental In Croatia

1. Preamble

Certain words and expressions in the sense of these general terms and conditions of the vehicle rental agreement (further: terms) have the following meaning:

“owner” – the company Croatia camper d.o.o., with headquarters in Solin, Gašpini 6, OIB: 43148361296, which performs vehicle rental activity.
“client” – natural or legal person who or on whose behalf the vehicle is rented

2. Booking confirmation, payment and security deposit

A legal entity or a natural person can rent the vehicle. The conditions for renting are as follows:

the driver can drive if he/she is 25-69 years old (this could be modified in some cases)
the driver must hold a valid category „B“ driver’s license for at least 5 years
the client must provide a valid credit card or bank account card accepted by the owner, with which he/she will guarantee for the obligations arising from the lease and in connection with the vehicle lease, in accordance with these terms and the rental agreement.
a person who is not a resident of the European Union must have a valid international driver’s license for vehicles up to 3.5 tonnes

Only the individuals listed on the rental agreement are authorized to drive the vehicle. If a legal person rents the vehicle, it is entitled to allow another individual to use it, provided this individual meets the requirements stipulated above through an internal travel order.

The vehicle must not be sub-leased.

A bank transfer payment of 50% of the total rental cost is required to confirm the booking. A binding contract for the hire will come into existence when Croatia Camper issues your booking acceptance and when both sides sign it.

The full rental fee must be paid two weeks before vehicle pick-up at the latest. If the total rental fee is not paid in the last 14 days before departure, we will retain the booking deposit 100% and cancel the reservation.

Prolonging the rental period is only allowed with the owner’s confirmation (text message or e-mail).

When taking over the vehicle, the client must present to the owner the originals of valid documents (identity card or passport and driver’s license) as a prerequisite for renting the vehicle. The owner will keep copies of the relevant documents for the purpose of rental agreement record keeping and possible authorities’ demands.

If the client has not presented the appropriate driver’s license or does not meet the above conditions, the vehicle will be considered unclaimed, and the relevant cancellation conditions will apply.

The rental begins with signing the agreement by the two parties and paying the total rental fee and security deposit (if not already paid).

By signing the rental agreement, both parties confirm that the vehicle is fully functional and has all the necessary equipment and documents. The technical part of the agreement (the handover report) lists any identified minor flaws.

The handover report lists the equipment and possible minor defects and damages. By signing it, the client confirms that he/she is familiar with the vehicle’s current condition and has no objections to it.

The driver who takes over the vehicle on behalf of the client of a legal entity and signs the rental agreement guarantees and the handover report that he/she is authorized to do so and is responsible to the owner, jointly and severally with that legal entity, for compliance and fulfillment of all obligations from the rental agreement.

The rental ends with the signing of the handover documents and the payment of any identified further charges. The owner will then initiate the return of the security deposit if there are no obstacles to this in accordance with the terms of the lease (contraventions of the road traffic law, damage in or on the vehicle, delays, reckless usage, etc.).

The fees include mandatory motor vehicle liability insurance, casco insurance, and travelers’ insurance, toilet chemicals, gas (1 bottle), a full tank of fresh water, an empty tank for wastewater and a clean toilet cassette, dishes, air conditioning in the cabin, an entertainment system, a water hose, an electricity cable, an adapter for the electricity cable, shades for the motor home windscreens, levelers for the vehicle, and, in some models, an LCD TV and air conditioning 220V.

The rental fees DO NOT include – fuel, highway tolls, and other extra costs. Casco insurance does not cover up to 5% of the new vehicle’s value, as well as damages to the clutch, tires, wheels, and undercarriage of vehicles.

All fees include VAT. The allowed number of kilometers is limited to 300 km per day. Any excess is charged at 0,40 EUR/kilometer and must be paid at the end of the rental period or deducted from the security deposit.

The client acknowledges full awareness of the rental terms and conditions by paying the reservation payment. By getting acquainted with the general terms and conditions for vehicle rental and signing the rental agreement, the client and the owner agree to respect them mutually. The client agrees to keep and maintain the camper with the best intentions.

The general terms and conditions of the vehicle rental agreement are an integral part of every rental agreement, and acceptance of them is also an essential part of every rental agreement.

Even after the rental agreement terminates, the client is considered responsible for all traffic violations committed during the rental period.

The owner will provide a written offer for renting a camper based on a written or verbal inquiry. The offer is valid for 7 (seven) days from the day it is issued (unless otherwise stated in the offer) and is considered accepted upon advance payment. Payment of the advance payment also means that the client entirely agrees with the general terms and conditions of the vehicle rental. The advance payment is 50% of the total rental amount of the camper, and the rest of the total rental price must be paid 14 days before the rental period starts. With the advance payment, the client immediately confirms that he/she is familiar with the general terms and conditions for the vehicle rental and fully accepts them.

The rental cost balance is payable by bank transfer two weeks before the start date of your hire or in cash at the vehicle pick-up.

When taking over the camper, it is necessary to provide a security deposit of 2.000,00 EUR to the owner by bank transfer or cash. It must be provided at the vehicle pick up as a guarantee that the client shall return the vehicle in the same condition as received and fully functional. However, the security deposit can be reduced to 1.500,00 EUR if the client pays an additional 20 EUR/day insurance (CDW in extras) However, if the client has rented from us previously and caused damage, the security deposit requirement increases to 5,000.00 EUR.

The security deposit can also be provided as pre-authorization/authorization of the client’s bank credit card.

With the rental agreement and confirmation of the general terms and conditions for the vehicle rental, the client irrevocably authorizes Croatia camper d.o.o. to use the client’s designated credit card, bank transfer or cash payment for the security deposit to cover all expenses that may arise under the terms of the rental agreement, including any damage and/or loss suffered by the owner for which the client is responsible.

The bank automatically releases pre-authorization after the rental period ends, after approximately 14 days. If the funds are not released within the specified period, the owner will contact his credit card company to release them.

The security deposit will be returned no later than 30 days after the return of the vehicle, i.e., after a thorough inspection of the same. The security deposit amount is intended to cover the possible expenses incurred during the rental of the camper, such as any damage to the vehicle, lost or damaged equipment, or unpaid fines and tolls. The deposit covers every minor internal and external damage to the vehicle incurred during the rental. Fees such as lack of fuel, untidy vehicle, and other penalties will also be deducted from the security deposit if not paid separately. Parts, repairs, and damages that do not exceed the amount of 2.000,00 EUR and were caused by the client’s mistake are handled according to the official service price list. The difference between the repair cost, damage compensation, and security deposit is returned to the client with a written explanation and an invoice. In the case of more extensive damage to the camper, the security deposit is retained in its entirety until the cause of the damage and the costs incurred due to returning the camper and equipment to their original condition are resolved.

Please note that if you hire a campervan to attend an outdoor festival such as:

Ultra Europe
Mo:dem
Outlook
Defected Croatia
Fresh Island
Barrakud Croatia
Dimensions
Hideout
Spring Break
O.Z.O.R.A.

or similar, we require a security deposit in the amount of 3.000,00 EUR.

The security deposit covers the loss of the Casco insurance bonus in case of an accident caused by the client.

In the event of any exterior damage to the vehicle (to the body of the vehicle and chassis or the awning), the damage deposit shall not be refunded until the vehicle is repaired and the insurance company issues a document stating the amount lost by the owner on account of the loss of bonus until the return to the old bonus, as well as the fact that the insurance company did not receive any further claims from third persons regarding payment of damages that the client caused.

The damage deposit will cover the vehicle’s diminished value due to the damage. Casco insurance does not cover damage on or inside the vehicle caused by the client. In that case, the owner will calculate the cost of the damage immediately after assessing the situation. If the cost of the damage is smaller than the damage deposit, he will refund the difference immediately.

If the cost cannot be calculated immediately, the owner is entitled to keep the total amount of the damage deposit until the vehicle is repaired and return the difference at the final calculation.

By signing the rental agreement, the client authorizes the owner to charge amounts for additional incurred costs during or after the end of the lease by debiting the credit card account or the paid deposit to the transaction account if it establishes the existence of the client’s obligation. The client can pay such costs in agreement with the owner, which is the owner’s free choice.

If the client agrees to settle the expenses by direct payment to the owner’s account, he/she is obliged to do so within the indicated payment period.

By signing the agreement, the client acknowledges that he/she will cover a higher cost of the caused damage than the damage deposit if the clutch breaks down during the rental due to his/her fault. The owner will return the damage deposit once the vehicle is repaired and the authorized service provider’s report about the malfunction’s cause is received. If the report shows without a doubt that the clutch breaking down was entirely the client’s fault, the client is obliged to cover the total cost of the repair.

If no deductions are required from your deposit, the full refund will be initiated after checking the vehicle at the end of the hire period.

Even after the end of the lease, the client is considered responsible for traffic violations committed during the lease, for which he will be held accountable regardless of the time of receipt of the notification of the committed violation or penalty. The renter is responsible for any breach of any regulations, such as parking, speeding, tolls, or costs of other violations.

Croatia Camper d.o.o is allowed to use the sum of the security deposit for the needed repairs, and the client renounces any complaints regarding the repair costs.

3. Cancellations

If the reservation is canceled up to 30 days before the rental period starts, cancellation costs are charged in the amount of the advance payment (40% of the total rental price).

If the rent is canceled 20-0 days before the vehicle is taken over, we will keep 100% of the reservation payment.

Croatia camper d.o.o. will do everything we can to rehire the vehicle in the same period. If we can do that, we will return the complete payment minus the bank fees needed for the return.

If the client cancels the rental during the rental period, Croatia camper d.o.o. reserves the whole amount paid for the rental period. In that case, the client is not entitled to any refund or compensation.

The client can transfer his reservation to another person only if the new client accepts all the agreed conditions and the owner consents. In this case, the new client will accept the general terms and conditions for the vehicle rental. The rental period can be changed once if the client informs the owner no later than 21 days before the rental period starts.

If the client is reckless during the rental period or does not take care of the vehicle, Croatia camper d.o.o. has the right to end the rental period at any time. In that case, the client is not entitled to any refund or compensation.

4. Vehicle collection and delivery

The owner provides for rent a clean and technically correct vehicle with a full fuel tank, a full water tank, a full gas bottle (1pc), toilet chemicals, an empty waste water tank, and a clean toilet cassette.

The motorhome will be available for pick-up on the first day of the rental period at the agreed location between 14:00 and 16:00 and must be delivered back to the arranged site between 08:00 and 10:00 on the last day of hire. The parties can agree upon different pick-up times or locations, in which case some additional fees might apply.

Parties must adhere to the agreed-upon time for collecting and returning the vehicle to avoid additional costs.

If the client is late picking up the vehicle, the owner bears no responsibility and may charge for collection after working hours in the amount of 100,00 EUR. If the vehicle is not picked up within 24 hours of the pick-up date, and the owner is not informed about it, the party is considered to have abandoned the rental and pick-up of the vehicle and is not entitled to a refund.

Delay in returning the vehicle is not allowed. A delay of less than one hour is tolerated; 50,00 EUR will be charged for each hour of delay. Rental period extension and delay are possible only in agreement with the owner and by written permission (e-mail, SMS…).

For delays of over 4 hours, the client will pay for an extra day of rental. The client must request permission to extend the rental period at least 48 hours before the time agreed upon for returning the vehicle. The payment method of the fee for the prolonged rental will be chosen by an agreement between the owner and the client.

If the delay is longer than 6 hours, the owner has not been notified, and the client cannot be contacted, the vehicle’s disappearance will be reported to the competent authorities.

The client can request that the vehicle be picked up and dropped off outside working hours, between 20:00 and 08:00. However, we can calculate an extra fee of 50,00 EUR per case or 75,00 EUR if it is Sunday or a national holiday.

In case of an arbitrary early return, the owner is not obliged to refund the client the unused part of the paid rent.

The client must return the vehicle in technically correct condition, with a full fuel tank, an empty waste water tank, an empty cassette, tidy inside and a clean toilet bowl.

If the vehicle (motor home) is returned at night, the security deposit will be refunded once the vehicle is inspected and taken over at daylight. In that case, the client accepts all the owner’s findings regarding the vehicle’s state. If a subsequent inspection of the vehicle is carried out without the client’s presence, the client promises to accept the inspection findings and to make a subsequent payment if the inspection reveals damage to the vehicle, lack of fuel, or lack of items or equipment.

A fault in the radio equipment, air conditioners, refrigerators, cruise control, water heaters, or similar devices is not considered a failure for which the client may demand compensation for damages due to loss of time to repair them or to an impairment of comfort. Croatia camper will make all the efforts to fix any such fault immediately.

The owner delivers a fully functional and clean vehicle to the client. Still, no one owner can warrant or guarantee that the vehicle will function flawlessly during the entire rental period. Accordingly, the client, in advance, waivers the right to any complaint or claim of material compensation in that case.

At the end of the rental period, the client must return the vehicle with all its additional equipment to the agreed place. Immediately upon the return of the vehicle, a check by the owner and control of the items according to the handover report and the condition of the vehicle is mandatory. A detailed technical check is carried out subsequently, and the owner has the right to notify the client within 48 hours if it is established that the vehicle is damaged/defective.

The owner is only required to repay the client for unused days when it is evident that the client is not guilty of a technical problem.

The client shall return the motor home to the owner in a fully functional state. The client does not have to clean the motor home but must return it reasonably tidy, with an empty WC cassette and the wastewater tank.

If the vehicle’s interior (fridge, upholstery, cooking stove, WC) is dirty to such an extent that special and chemical cleaning is needed, this shall also be charged to the client.

The client is responsible and shall bear all damage to the vehicle and equipment not covered by the insurance. The vehicle is also considered damaged if the client returns it with traces of abrasion (caused by trees or branches) and if the vehicle needs polishing.

The cost per hour of labor is 80,00 EUR (VAT included) plus the supplies needed.

The owner is not responsible for items left by the customer in the vehicle at the time of return. However, the owner will make all efforts to return those items to the client.

Please note that we can communicate in Croatian and English only and that it is paramount for you to understand our instructions when we deliver the camper to you.

We reserve the right not to deliver the vehicle to anyone we deem unfit to operate it.

5. Availability

Occasionally, motorhomes are not available as agreed, which is always due to events beyond Croatia Campers’ control (see below). If your booking has to be canceled (which Croatia Camper has the right to do so), Croatia Camper will offer you the choice of an alternative motorhome or, if no suitable replacement is available, provide a full refund of the amount that you have paid for your booking.

6. Events beyond our control

Unfortunately, events beyond our control occasionally affect bookings. When reference is made to such events in these Terms and Conditions, this means any event(s) or circumstance(s) that Croatia Camper could not foresee or avoid, even with all due care.

Croatia Camper can not accept responsibility or pay any compensation, costs, or expenses where the performance of your contract with Croatia Camper is prevented or affected or you otherwise suffer any loss or damage due to events beyond our control.

This includes any delays to and/or restrictions to your hire to which you may be subject.

However, if your booking has to be canceled, Croatia Camper d.o.o. will, of course, offer you the choice of an alternative motorhome (if available) or a refund as described above.

7. Suitable persons

Croatia Camper d.o.o. has the right to refuse to hand over the vehicle to any person who, in Croatia Camper’s reasonable opinion, is not suitable to drive such vehicle safely, and Croatia Camper d.o.o. will have no further liability.

Croatia Camper reserves the right to stop any rental if we feel the client might do more damage to the vehicle.

If the client damages the vehicle in such a way that it is the owner’s opinion that the vehicle needs to be returned to the Croatia camper depot, the client needs to comply and return the vehicle without delay.

Croatia Camper d.o.o. has the right to revoke the right to use the motorhome to any person who has damaged the vehicle, and Croatia Camper d.o.o. will have no further liability. Croatia camper will not have the obligation to refund the client in that case.

Please note that we can communicate in Croatian and English only and that understanding our instructions when we deliver the camper to you is paramount.

The client must be accessible via e-mail, SMS, or WhatsApp at least once daily during the rental period. Responding to the owner’s messages as soon as possible is imperative.

8. Pets

Pets in the motorhome will be accepted by agreement. Please check which motorhomes allow pets before booking.

An additional charge of 75,00 EUR will be charged per hire. In case of damage, the client bears the costs according to the terms and conditions of the rental agreement.

9. Smoking

Smoking in the vehicle is strictly prohibited. In case of non-compliance with this provision, the dry cleaning of the vehicle and costs incurred due to non-compliance with this provision will be charged in the amount of 300,00 EUR.

10. Your responsibilities

The client is responsible for carefully handling the vehicle and keeping it tidy.

The client is liable for all damage to or on the vehicle and for all infringements of road traffic laws.

The client shall not operate the vehicle under the influence of alcohol, narcotics, or sedatives.

You must look after the keys and the documents of the vehicle. You must always lock the vehicle when you are not using it and keep the keys and vehicle’s documents safe. Always use any security device fitted to or supplied with the vehicle.

You must always protect the vehicle and its parts against bad weather (especially the wind), which can cause damage.

You must make sure that you use the correct fuel and keep the fuel bills until the end of the rental period.

You are responsible for any damage to the vehicle caused by hitting low-level objects, such as bridges or low branches.

You must not sell, rent, or dispose of the vehicle or any of its parts, and you must not give anyone legal rights over the vehicle.

You must not let anyone work on the vehicle inside or out without the Croatia Camper’s permission. All interventions on the vehicle without prior agreement are not allowed. The client must report all malfunctions immediately to the owner to be coordinatedly solved.

The owner decides on the method of repair or intervention. Agreed interventions on the vehicle can only be performed at authorized service centers agreed by the owner. In that case, when returning the vehicle, the client must provide an invoice proving the repair, which must be addressed to the owner.

During the rental period, the client must check the level to which the WC cassette is full, the fluid levels in the engine, and the pressure in the tires, and without delay, inform the owner about any discovered flaw or breakdown and any unforeseeable danger that can menace the vehicle. The client shall not load the vehicle beyond its rated capacity.

You must return the vehicle to the agreed-upon place and time and remain responsible until then. Croatia Camper must see the vehicle to check that it is in good condition.

Before you return the vehicle, you must check that you have not left any personal belongings in the vehicle.

Before you return the vehicle, you must check that the fridge, freezer, and cooker are as clean as when you collected the vehicle.

You must empty the toilet cassette and wastewater tank at the end of the hire period.

The client shall bear any expenses related to parking, contraventions of road traffic laws, highway tolls, etc.

The client shall fill the tank with the appropriate fuel, EURODIESEL. If the wrong fuel is put in the vehicle or in the event of a breakdown of the motor, chassis, or the body of the vehicle that was caused in any other way by the client, the client shall bear the entire cost of repairing the damaged vehicle as well as other expenses caused to the owner by damaging the vehicle including loss of future rental of the said vehicle according to the valid pricelist but not more than the fee calculated for a 30-day rental.

If the insurance company refuses to cover the damage that occurred due to the client’s fault, the client will pay for it entirely.

In the event of any damage (breakdown), the client shall immediately report it to the owner and the police, complete the European Traffic Accident Report (or European Accident Statement), and deliver its record to the owner, together with the results of the alcohol consumption test.

If the client does not deliver the European Traffic Accident Report (or European Accident Statement), and an alcohol test report, the owner has the right to keep the entire amount of the Damage Deposit for up to 8 months, calculate the damage, and refund the remainder of the security deposit only then. The client shall not leave the broken or damaged vehicle unsupervised and unsecured.

By signing the rental agreement, the client commits to covering the owner’s costs and paying for any damage that occurs due to irresponsible and reckless handling of the vehicle up to the full market value of the vehicle that the client rented.

In the event of a breakdown or accident, the client is not entitled to rent any means of transport at the owner’s expense (rent a car, bus, plane, taxi, and so on).

In the event of theft of the vehicle and/or the keys or in other circumstances that make it impossible for the client to return the vehicle at the arranged date, the client, at the request of the owner, shall pay for the entire value of a new vehicle according to the price of the authorized dealer for that type of vehicle as well as cover loss of future rentals due to the absence of the said vehicle according to the valid pricelist but not more than the fee calculated for a 30-day rental.

Driving, camping, and stopping are regulated by law separately in each country. Laws should be known, respected, and adhered to.

The client bears penalties and damages caused by non-compliance. The renter must strictly comply with all regulations in each country he visits. The renter is responsible for any regulation violation, such as parking, speeding, tolls, or costs incurred due to the violation.

By signing the rental agreement, the client confirms that he/she knows all the rental provisions. The rental agreement is concluded in two originals, one for each side.

11. Conditions for using the vehicle

The vehicle must only be driven by you or any other driver named on the named in the rental agreement. Anyone driving the vehicle must have a full, valid driving license for at least five years and 25 years of age. You or any other authorized driver must not:

use the vehicle for hire or reward
use the vehicle for any illegal purpose
use the vehicle for racing, pacemaking, testing the vehicle’s speed, or teaching someone to drive
overload the vehicle
use the vehicle under the influence of alcohol, drugs, or other substances that can reduce the driving abilities

It is forbidden to use the vehicle for illegal activities, crimes, contraventions of customs laws, and other violations, to instruct an unlicensed person in the operation of the vehicle, to toll any other vehicles, to participate in any sports competitions, or to carry flammable and explosive substances, explosives, weapons, drugs, people, substances with strong and offensive odors, or other cargo.

The client is allowed to use the vehicle exclusively for tourist purposes.

12. Charges

The client is responsible for all costs, even if he has asked someone else to be accountable for them.

Charges are based on Croatia Camper’s price list at the time of booking. Charges include:

The rental price and any other charges we work out according to this agreement
A charge for any loss or damage to the motorhome (even if it is accidental after receiving the police report)
Any charge for loss or damage resulting from you not keeping to your responsibilities as a renter
When returning the vehicle, the interior must be clean. If the interior is not cleaned, the owner will charge the client 200,00 EUR.
The client must return the crockery and cutlery neat and clean. Failure to do so will result in a charge of 50,00 EUR
The client must return the cooking hob neat and clean. Failure to do so will result in a charge of 50,00 EUR
A charge will be applied if, upon vehicle return, the fridge/freezer or cooker is deemed unclean – cleaning for fridge/freezer or cooker is 50,00 EUR per item
You must empty and clean the toilet cassette at the end of the hire period. A 200,00 EUR charge for unemptied and/or dirty cassettes will be assessed
A refueling service charge if you have used, and not replaced, more fuel than originally supplied. The amount is based on the cost of the fuel plus 50,00 EUR
All fines and costs (including court costs) for parking, traffic or other offenses, and congestion charges (including any costs that arise if the vehicle is clamped). You must pay the appropriate authority any fines and costs if and when the authorities demand this payment. If you do not, you will be responsible for paying any costs and administration charges that arise when Croatia Camper d.o.o. deals with these matters
Any charges arising from Customs and Excise or Immigration Authorities seizing the vehicle, together with a loss-of-income amount while Croatia Camper cannot rent out the vehicle, if and when Croatia Camper demands this payment
Any published or agreed rates for delivering and collecting the vehicle
Interest, which will be added daily to any amount you do not pay on time, at the rate of 6% a year above the base lending rate of Privredna Banka Zagreb for monthly deposits
Value-added tax and all other taxes on any of the charges listed above, as appropriate
Daily mileage included in the rental is 300 km per day (e.g., for seven days’ hire, you can drive 2100 kilometers with no extra cost; this is sufficient in most cases). If you exceed your rental limit, we will charge 0,40 EUR per kilometer from the security deposit
The price list for renting additional equipment and additional costs is available online

You are responsible for all charges, even if you have asked someone else to be accountable.

13. The hire insurance

The motorhome is insured according to the law for the hire period, and a copy of the insurance policy is available from Croatia Camper’s head office on request. By signing the attached form, you are accepting the conditions of the hire insurance policy.

For all damage to the vehicle or equipment that is not covered by insurance, the client is responsible and will pay for the resulting damage. The vehicle will be considered damaged if the client returns it with scraping marks (trees, branches) on it and needs to be polished.

Insurances included in the rental price:

CDW (Collision Damage Waiver) – participation in damage – the renter reduces his responsibility for damage to a maximum of the franchise amount depending on the vehicle group. If the amount of damage is more than the franchise, the maximum amount is charged.
PAI (Personal Insurance) – the driver and passengers are insured in case of death and/or disability up to the amount prescribed by the insurance company where the vehicle is insured.

14. Procedure in case of a breakdown

Croatia Camper can accept no responsibility for any loss, damage, or expense that occurs as a result of any defect or breakdown unless it is due to a proven reason of Croatia Camper’s failure to maintain the motorhome in a fit state and condition adequately.

If you have any malfunction outside of Croatia, it is mandatory to inform us as soon as possible. We can provide road assistance only in Croatia; for all other countries, clients must organize road assistance with our cooperation.

If there is a breakdown, you should:

call 112 or police if someone is injured
inform Croatia Camper immediately
contact the breakdown service that covers the vehicle

15. Procedure in case of an accident

In case of any accident (traffic accident, theft, burglary, etc.), the client must immediately report any damage to the police (competent for the country where the accident occurred) and to Croatia camper d.o.o. He/she must fill out the European traffic accident report (or European Accident Statement),. The client is obliged to hand over all relevant documentation and attach pictures that clearly show the damage caused to the vehicle. You should get the names and addresses of everyone involved, including witnesses.

You should also:

make sure all the persons and the vehicle are secure.
call the police
tell the police straight away if anyone is injured or there is a disagreement over who is responsible and
contact Croatia Camper immediately.

In case of a road accident, the client shall contact the owner, call the police, fill in the European Traffic Accident Report (or European Accident Statement), and, after returning the vehicle to the owner, provide the results of an alcohol consumption test.

You must acquire an accident report and send one copy to Croatia Camper’s head office.

If the client does not call the police or deliver the police report (or European Traffic Accident Report (or European Accident Statement)), the entire cost of the damage or loss of the rented vehicle shall be charged to the client, even if the client claims he/she is not responsible for the damaging event. The police report must contain the names and information of all participants in the traffic accident, the toxicity report, and the number of green cards of all the vehicles involved in the traffic accident.

The client shall immediately report problems of any kind to the owner, such as road accidents, breakdowns on the road, etc., so that the problem can be solved together.

Croatia Camper can accept no responsibility for any loss, damage, or expense resulting from an accident. If you have an accident, you must not admit responsibility to the other party if there is a reasonable doubt.

16. Roof, windscreens and tyres

You are responsible for any roof or overhead damage and damage to windscreens and windows, punctures, or other damage to tires during the rental period.

Where possible, it should be repaired or replaced as appropriate and paid for by you at the time.

You should contact Croatia Camper to seek instructions before repairing.

17. The liability of the owner

In the event of force majeure, if the vehicle is not functional or usable, another period can be agreed upon, a substitute vehicle can be provided, or the unused part of the rental price shall be returned. Croatia Camper will not be liable for any other damages/obligations related to such reservation cancellation.

The owner is entitled to check the vehicle’s state at any given moment and take over the vehicle immediately if the client breaches any of the provisions of this agreement.

In case of a vehicle breakdown or any part of the body section, the owner will do everything possible to eliminate the breakdown within 24 hours. Still, if the repair is impossible, the owner shall not be liable for damages the client could suffer due to the damages on/inside the vehicle.

If the vehicle is in a non-driving condition because of a technical error, the owner is responsible for organizing its return to the base.

In case of a crash accident caused by the client, the owner has no obligation to give the client a replacement vehicle or refund for the rental days that were not used. If a third person caused the accident and the vehicle is no longer functional, the owner will try to find a similar replacement vehicle within 24 hours.

If the client’s carelessness or negligence caused the breakdown or accident, the owner does not provide a replacement camper and is not obliged to refund the costs.

If possible, the owner shall return the amount of money representing the unused days of rental and the security deposit, but only after receiving the police report stating that the accident was not the client’s fault.

All vehicles are equipped with electronic tracking devices, and the owner has the right to check the vehicle’s GPS location at any time.

The owner can also forbid visiting any specific location at any time. In that case, the client must leave that location immediately.

18. The liability of the client

The client must ensure that every time he/she leaves the vehicle, it is locked and that the documents are with the client or in a safe place but are not, under any circumstances, in the vehicle. Their loss is charged according to actual costs plus administrative costs of 100,00 €.

The client is responsible for carefully handling the vehicle and keeping it tidy.

During the rental period, the client must check the level to which the WC cassette is full, the fluid levels in the engine, and the pressure in the tires, and without delay, inform the owner about any discovered flaw or breakdown, as well as about any unforeseeable danger that can menace the vehicle.

The client shall not load the vehicle beyond its rated capacity.

The client shall not change any parts, circuits, or devices in/on the vehicle without written consent from the owner.

The client is liable for all damage to or on the vehicle and for all infringements of road traffic laws.

The client shall not operate the vehicle under the influence of alcohol, narcotics, sedatives, or medications.

The client is responsible for damage to the camper caused by overloading. The camper’s maximum carrying capacity is 3,500.00 kg, and anything over that is overloaded. The client bears the penalties for overloading the camper.

The client shall bear any expenses related to parking, contraventions of road traffic laws, highway tolls, etc.

If the insurance company refuses to cover the damage that occurred due to the client’s fault, the client will bear the cost entirely.

The client shall fill the tank with the appropriate fuel, EURODIESEL. If the wrong fuel is put in the vehicle or in the event of a breakdown of the motor, chassis, or the body of the vehicle that was caused in any other way by the client, the client shall bear the entire cost of repairing the damaged vehicle as well as other expenses caused to the owner by damaging the vehicle including loss of future rental of the said vehicle according to the valid pricelist but not more than the fee calculated for a 30-day rental.

The client is obliged to report all issues with the vehicle immediately and report all new damages when returning it.

In the case of tire failure, the client is obliged to notify the owner of the event and, in agreement with the owner, to change a tire (be sure to put the same model/type of tire), but the overall cost is passed on to the client.

If the client does not deliver the European Traffic Accident Report (or European Accident Statement), and an alcohol test report, the owner has the right to keep the entire amount of the Damage Deposit for up to 8 months and only then calculate the damage and refund the remainder of the security deposit.

The client shall not leave the broken or damaged vehicle without supervision and unsecured.

In case of vehicle theft, the client must immediately inform the owner and report the incident to the police.

In the event of a breakdown or accident, the client is not entitled to rent any means of transport at the owner’s expense (rent-a-car, bus, plane, taxi…)

In the event of the theft of the vehicle caused by the client’s negligence or any other circumstance that makes it impossible for the client to return the vehicle at the arranged time and it is caused by negligence, the client, at the request of the owner, shall pay for the entire value of a new vehicle according to the price of the authorized dealer for that type of vehicle as well as cover loss of future rentals due to the absence of the said vehicle according to the valid pricelist but not more than the fee calculated for a 30-day rental.

19. Winter equipment, winter use, damage

All vehicles are equipped according to the law, but before leaving, the client must check whether any foreign countries to which he will be traveling require more equipment than is prescribed in Croatia. The client will be responsible for any damage or violations.

The client is also responsible for any vehicle damage due to freezing. When there is water in any tank, the temperature inside the vehicle must not fall below 5°C because otherwise, the devices in the vehicle may be damaged, which the client is obliged to cover (heating or draining the water from the tank is mandatory).

The client must read and comply with all the attached instructions provided by the owner, general terms and conditions, and instructions of security authorities, maintenance specialists, and others; otherwise, he bears responsibility for the damage.

20. Personal data (GDPR)

The owner declares that all personal data obtained from the client or his companions to enter into the rental agreement will be carefully stored and used exclusively to implement the rental agreement.

The client’s data can be forwarded to third parties only for solving of:

insurance claims
traffic offenses or other penalties committed during the rental period
authorities demand

21. Final provisions

With his/her signature, the client confirms that he/she is fully aware of all the general terms and conditions for the vehicle rental and has no objections to it.

All listed prices include VAT 25%.

The rental agreement and the handover record are drawn up in two copies, one of which belongs to each party.

The above-stated conditions are non-negotiable and must be fully respected by both parties. Any violation of the rental agreement’s terms and conditions will result in the appropriate cancellation fees and legal action if necessary.

All conflicts that cannot be amicably solved between the owner and the client will be settled by the competent authority, which is the Court in Split.